Helpling reviews

Repeat clean fee: Each first clean with any new customer is paid £2 for 2 hours. That's because Helpling takes a £15 fee from your pay for giving you the comfort of having a weekly customer. Unfortunately if the customer cancels the future bookings due to quality issues, you're not refunded the £15 repeat fee. Even if you believe you did a good job and you should be refunded, there is no chance to see the £15 back. You're not refunded in Any case if the bookings are cancelled after the 3rd cleaning. If you'll receive more " repeat cleanings" than "one-offs" - repeat cleanings are cheaper for customers - you could experience this fallacy. There is a lot of hidden stress: - It can happen that your customer cancels your cleaning and you find out it at the customer's door (you're refunded £10 if you inform the Company); - The address may not correspond to the spot signed on the maps of the App that you use to accept the job; - You may not be told to bring the cleaning equipment (and find it at the place of the cleaning). When you're told in advance to bring your material, the money you're given could be not enough for all the products. You may spend lot of time calling or emailing your customers and Helpling for these issues. Despite all this, for a one-off cleaning Helpling pays you half the price your customer pays.

This used to be a better company just a year back but with our new CEO who is quite immature and sulking all the time, instead of finding and correcting issues by taking employees into confidence, he goes into firing mode without realising the impact. And when he is not firing he walks around giving statements which is equivalent to threatening to fire in group forums or critizing people even though he has no iota of what that job is about. I wish the global management will take notice of this behaviour otherwise Mr J will be all alone running the company soon. No one deserves this kind of treatment.