If you like being called out in front of your peers...then this job is for you! - Customer Service Associate Herc Rentals Employee Review

2.0
Sep 13, 2021
Recommend
CEO approval
Business Outlook

Pros

Good benefits, nice lunch cafe.

Cons

There are too many Chiefs, not enough braves, way to many meetings that waste time, being barked at by some high strung bosses who set unrealistic goals, customers are confused because the rules keep changing every other day on payment schedules, sales people make up the rules in order to make a sale, and then you have to pick up the pieces when they can't deliver on promises. If you enjoy being micro-managed and having your phone calls recorded, & managers listening in and being picked apart, this might just be the perfect gig for you! Some managers will smile in your face and then stab you in the back later. Please be Aware!

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Herc Rentals Response
4y
Thank you for taking the time to write this review. I am hoping that we can discuss your situation so that I can better understand how we can make this a better role for you and for those who come after you. Please reach out to me (in full confidence) at thomas.wirtz@hercrentals.com. I would like to hear your thoughts on how we can continue to improve.

Explore other reviews about Herc Rentals

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Able to learn the basics of the company through Herc University. Ride alongs with TSR, road tech, and drivers. Guaranteed sala positions after completion of the program

Cons

No complaint from me, position has been everything I have expected and more!

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Herc Rentals Response
6d
Herc University, ride-alongs, and a guaranteed path forward — that's exactly the kind of experience we designed the ProSales program to deliver! We're thrilled to hear it has exceeded your expectations. Your growth and success are a reflection of our commitment to excellence and investing in our people from day one. We're excited to see where your journey takes you!
3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

I had a great team

Cons

The pay was bot thst great

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Herc Rentals Response
6d
The teamwork you experienced is a true reflection of the culture we work hard to build at Herc Rentals, and we're glad that stood out during your time with us. We appreciate your honest feedback on compensation, it's something we take seriously as we strive to remain competitive and ensure our team members feel valued. We wish you all the best in your next chapter!
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