Unsatisfactory Work Environment & Poor Management - Escrow Assistant HomeLight Employee Review

One thing I genuinely appreciate about working at HomeLight is that leadership and HR actually want honest feedback. You’re encouraged to speak up, share ideas, challenge things respectfully, and be transparent about what’s working and what’s not. In a lot of companies, people say they value feedback, but here I’ve consistently seen leaders take the time to listen and have real conversations, even when the feedback is tough. I think it’s important to be true to yourself in a work environment, and HomeLight creates a culture where you can do that. You don’t have to pretend everything is perfect or hold back your thoughts to feel heard. Managers are approachable, HR is extremely receptive, and there’s a genuine effort to improve processes, communication, and the employee experience over time. The environment is fast-paced and scrappy, which means there’s a lot of opportunity to learn, grow, and take ownership beyond your title. People who are proactive and collaborative tend to do really well here. I’ve also appreciated how much the company values teamwork and how willing people are to jump in and help each other out across departments. No workplace is perfect, especially in a growing company, but I’ve always felt that HomeLight is willing to evolve, listen, and make changes when feedback is given thoughtfully. That level of openness and transparency is something I truly value.

Nothing I can think of at this point

None whatsoever. I regret ever putting in effort to support this business.

Throughout my time there, I observed what felt like favoritism from management, which created an uneven and discouraging work environment. When I went to HR to describe the situation, I was affected by a RIF a week later, which felt suspicious. I noticed that certain managers went out of their way to give only certain employees instructions as to how to get better KPIs, to ensure they would be promoted instead of eventually laid off. I also experienced situations and comments that came across as insensitive or non-inclusive, particularly around myself being in the LGBT community. Interactions with some members of management and HR in the office and virtually often felt lacking of empathy, which made it difficult to feel supported. This job made me feel unsafe for years.