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      HomeX

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      HomeX reviews

      Non-traditional hours can't outweigh the stress and low pay - Customer Service Representative (CSR) HomeX Employee Review

      1.0
      May 5, 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you like a non traditional Monday to Friday schedule, this is the only pro to this job.

      Cons

      Low paying wage-$20/hr They offer incentives, but make it VERY hard to obtain them. VERY high volume call center, 70-100 calls a day! Rude and entitled customers you have to deal with! Management changes their minds on call taking procedures all the time! You get use to doing something, then the procedure is switched up randomly. They LOVE to micromanage their agents. They write you up for anything without giving warnings beforehand that you're on the brink. No appreciation for their CSR'S at all! No lunches or anything to build/keep morale in the call center.

      Explore other reviews about HomeX

      5.0
      Apr 15, 2024
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      This has been one of the most fun and rewarding positions I have ever had in my career.

      Cons

      DEI is not the greatest in the field operations.

      1.0
      Dec 4, 2025
      Quality assurance
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Working from home - Healthcare benefits & PTO - Equipment provided

      Cons

      - Leadership leeches off of their employees, allowing them to build the platforms for the company from the ground up before firing them during mass layoffs. - The toxic leadership culture bled over into lower management quite early on. - Pay, to start off, was fair and decent until the more “expensive” employees began to see those yearly mass layoffs. - Questionable ethics amongst the founding family

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