Innovative startup with massive opportunities - Research Engineer HomeX Employee Review

5.0
Oct 19, 2022
Recommend
CEO approval
Business Outlook

Pros

I am excited to get up in the morning and work with every person in my team. Very gifted and collaborative colleagues. There is a clear vision for implementing cutting edge Artificial Intelligence in a space that can significantly benefit from it (home services). Significant progress has been made in Artificial Intelligence - especially in the area of knowledge representation. Matt Mason is a great leader who is both supportive and drives us forward.

Cons

During the departure of the Schedule Engine part of the company, there was high turnover and questionable decisions by upper management.

Explore other reviews about HomeX

5.0
Apr 15, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This has been one of the most fun and rewarding positions I have ever had in my career.

Cons

DEI is not the greatest in the field operations.

1.0
May 5, 2026
Recommend
CEO approval
Business Outlook

Pros

If you like a non traditional Monday to Friday schedule, this is the only pro to this job.

Cons

Low paying wage-$20/hr They offer incentives, but make it VERY hard to obtain them. VERY high volume call center, 70-100 calls a day! Rude and entitled customers you have to deal with! Management changes their minds on call taking procedures all the time! You get use to doing something, then the procedure is switched up randomly. They LOVE to micromanage their agents. They write you up for anything without giving warnings beforehand that you're on the brink. No appreciation for their CSR'S at all! No lunches or anything to build/keep morale in the call center.

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