Pros
The pay is very good for a job that requires no prior experience.
Cons
The entire job is structured around a culture of productivity over your own mental health and safety, the values the offer you on the tin are a lie, other than "always compete." Training was rushed to meet the current demand meaning many new staff members had not been properly trained on things like fraud this letting many fraudulent documents through it keep up with the hustle culture that is constantly enshrined. There is a company value of quality over quantity which really means that they want quality and quantity with you taking as short breaks as possible and monitoring in slack how many times and for how long you use the bathroom among other things. They have a whole star player system where they praise the high performers and publish the numbers of all the staff so that the employees who don't do as well feel publically shamed and forced into either quitting or killing themselves every day to keep up. One of the videos shown in training was of Will Smith talking about how he got famous saying that he would work so hard "if he and another guy were on a treadmill z either the other guy is quitting or I am dying oh the treadmill" this video was chosen by the CEO, a callus, fake nice, jarhead military vet, and makes one thing very clear, he wants us all to die on the treadmill for his start up. They have also recently changed the way in which documents are assigned going from man auto assign system to a system where to get work you have to keep clicking a button over and over and over again as fast as you can, so that you compete with your coworkers for the same pool of users. So I hope you like carpal tunnel and mind numbing repetitiveness! We recently were also told that we are hot allowed to use out phones in the down time for some shaky reason when really it's obvious they just want us to be as productive as possible so they are taking away any possible distraction from us being the treadmill running hamster robots they want us to be. And that's all wrapped up in a nice little bow when you look at one of the company values that drew me in the most, "if a rule prevents the right outcome, break the rule" I think that's genuinely a great idea, but when I brought this up to a supervisor they simply said "that's not really a value around here anymore and you should ignore it." Despite it's kind and progressive face ID.me is a extremely toxic work environment with quotas you're supposed to hit (which they claim are not quotas) and very little to redeem it, run by your typical money hungry CEO who calls on us to dogpile any articles that are published that bad mouth our Orwellian use of AI facial recognition or other general privacy concerns, while shirking any responsibility to take care of their employees. It's also scary to think what is going to happen when the pandemic is over and we no longer have all of our lucrative contracts that built is up. What's going to happen to little old me? In short, unless you're desperate, stay away!