Poor Management - Digital Marketing IDX Employee Review

2.0
Feb 6, 2024
Recommend
CEO approval
Business Outlook

Pros

Loved the team I worked on. Worked with cool clients. Nice office.

Cons

Upper management was very disconnected with the day to day and its employees. Promised merit increases three times without delivering. Poor treatment of employees that were laid off

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IDX Response
2y
Thank you for your feedback. We're sorry that you feel like company leadership is disconnected with the day-to-day. We will ensure that a better job is done to show that they are, in fact, well connected and in tune with the day-to-day execution of deliverables. Much of the new direction over the past few years has been focused on a slight shift and adoption of additive solutions that were necessary to round out the business (e.g. Creative, Content, etc.). While this was a focus, our leadership has been very close to the day-to-day. Possibly not through direct interaction with everyone in every role; however, with functional and department leads. This is great feedback and we'll make sure they do things to grow confidence in this area. This aside, we're surprised that your opinion of how employees, who were sadly laid off, have been treated. Anyone who was part of our unfortunate restructure was offered separation packages, were clearly communicated with and such. While this is never action that anyone likes to see, we'd be interested in learning more about your perspective and how we can do better. We encourage you to reach out to your local talent team to discuss. This holds true with your concern about being "promised" a merit increase multiple times. This seemingly was discussion between you and your direct management; however, again, we encourage all employees to speak directly with their local talent team to find resolution to concerns like this. Thank you again for your feedback.

Explore other reviews about IDX

5.0
Jan 12, 2026
Recommend
CEO approval
Business Outlook

Pros

IDX gives you room to actually do your job. The leadership team trusts experienced people to think, challenge ideas, and make decisions instead of micromanaging. Collaboration across teams is real, not just something talked about in meetings. Smart people, solid process, and a genuine push to adapt as marketing and AI continue to evolve. If you care about outcomes and not just optics, this is a good place to work. There’s also a healthy respect for work life balance, especially compared to many agencies. Expectations are clear, communication is direct, and performance is measured on impact rather than hours logged.

Cons

Like most growing organizations, things can move fast and priorities can shift. That can be uncomfortable if you need everything perfectly defined before moving forward. Some processes are still evolving, which is the tradeoff for not being overly rigid.

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IDX Response
4mo
Thank you for sharing such detailed feedback. We’re glad to hear that our focus on trust, collaboration, and work-life balance is making a positive impact. We appreciate your recognition of our evolving processes and your suggestions; continuing to empower our teams and improve communication as we grow remains a top priority.
4.0
Jan 16, 2026
Recommend
CEO approval
Business Outlook

Pros

The culture here is a standout. People are genuinely collaborative, helpful, and respectful of each other’s time. As a Project Manager in a performance marketing environment, I’ve appreciated how cross-functional teams partner to solve problems quickly and keep work moving. Compensation and benefits are competitive, and there’s a healthy emphasis on work-life balance, which makes it easier to do great work without burning out.

Cons

There is a documented 30-day ramp for new hires, which is helpful, but the learning curve can still be steep depending on the role/team. You need to be a strong self-starter to consistently hit that timeline, and some processes are learned through experience rather than through fully standardized, role-specific training.

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IDX Response
4mo
Thank you for your feedback. We’re glad to hear you value our collaborative culture, flexibility, and work-life balance. We also appreciate your suggestions on improving onboarding and training and have taken this on board.
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