ILD Call Center - Operator ILD Telecommunications Employee Review

The people were great - great culture! The Executive team and Senior Leadership cared about the well being of all employees nationwide. Offices and employees were recognized for achievements. Also company culture was focused on positive client and employee experiences.

Small salesforce to sell all of the company products and services. With the down turn in the telecommunications industry, company developed multiple products and services to assist clients, however, due to the small sales team it was difficult to sell these new services. Another issue was the fact that this was a regulated industry, and the tighter the regulations, the more difficult it was to support the clients.

ILD is a good place to work, the management team is very supportive and hours, benefits, and work environment are all strong. The main service ILD provides is really convenient, too. I use it to bill services to my home phone bill.

There’s a lot of negative perception from people about what we do, which is difficult to handle sometimes. When people shop and get to checkout and click Bill My Phone Bill for payment, or when they order something over the telephone and charge it to their phone, the company they are buying from is usually using ILD to process the charge for whatever the person is buying. Then when they see ILD on their phone bill, instead of the name of the business they just bought from, they get confused about why ILD is charging them, then they Google ILD and see bad things, which aren’t true. So, there is a misconception out there about what we do, which really hurts our reputation. Our website leaves a lot to be desired, and an update with more detailed information about what we really do would be very helpful for customers and the internal teams.