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      Inshur

      Engaged Employer

      Inshur reviews

      Good pay and lovely colleagues, a bit stressful taking calls all day - Customer Support Associate Inshur Employee Review

      4.0
      May 20, 2026
      Customer support associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Well-paid job with a beautiful office in the heart of Brighton. Lovely colleagues. 4 days remote working and 1 day in the office.

      Cons

      Little bit stressful when dealing with unhappy customers. Some days many calls which can drain you.

      avatar
      Inshur Response
      4d
      Thank you for taking the time to share your experience! We're really glad to hear you enjoyed the team, the office, and the flexibility of our hybrid setup. Customer support can absolutely be demanding, especially on high volume days, and we appreciate you being honest about that. The feedback around call handling time is really valuable and something we'll make sure to pass on to the managers. We wish you all the best in whatever you're doing next 😊

      Explore other reviews about Inshur

      5.0
      Jun 28, 2026
      Claims specialist iii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Smaller environment so you get to know everyone Management is understanding

      Cons

      Job security, layoffs 2x in 6 months with no warning. Advised we’d get bonuses and raises after a year but company was unable to pay that out. Claim loads can get up to 300 and you’re graded on claims you haven’t been able to get to

      avatar
      Inshur Response
      3d
      Charline Corsellis 2h Thank you for sharing this feedback and for being candid about your experience. We recognise that periods of change, including the headcount reductions you mentioned, are genuinely difficult to go through, and we don't take that lightly. On compensation, we're sorry that the bonus expectations set with you weren't able to be met, and we understand the frustration that comes with that. We also hear you on claims workload. Managing high volumes while being evaluated fairly on outstanding work is a real concern, and it's something we want to keep examining closely. We're glad the close-knit team environment and our management came through as positives. Thank you again for your time at INSHUR and for taking the time to leave this review.
      5.0
      May 4, 2026
      Claim specialist iii
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have enjoyed working with the company. The company provides a family like culture, comparable benefits, and an environment that promotes diversity and mental health. From interview process to onboarding, it was pretty seamless.

      Cons

      There needs to be a training manual or process built out for the claims department. There are a lot of manual processes that can be automated. This made training a bit more manual by having to remember everything vs having a training portal to go back to.

      avatar
      Inshur Response
      1mo
      Thank you for sharing this! Really glad the onboarding felt smooth and that the culture has come through so clearly. The feedback on training documentation for the claims team is genuinely useful and something we want to get right. We hear you!
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