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      Internode

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      Internode reviews

      Ok - Customer Service Representative Internode Employee Review

      3.0
      Jun 14, 2025
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Actually finished 2012. One of the great cultures of staff wanting to support each other.

      Cons

      Very behind other call centres. Used a backward system called SNBS (Shiny New Billing System). CFO (Sean habgood) and CEO (pat tapper) were disinterested in customers / staff / fixing problems. Only cared about their bonuses.

      Explore other reviews about Internode

      1.0
      Dec 10, 2024
      Customer support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The staff culture was good.

      Cons

      The management of this business does not understand the difference between a value based company and a service based company. This company used to pride itself on the knowledge, expertise and willingness to assist its customers (a service based company), then after multiple takeovers the upper management only cared about competing on price and the quality of service went to hell, as did the culture of the company.

      5.0
      May 13, 2024
      Help desk technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great culture, room for growth

      Cons

      None that come to mind

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