Avoid this company - Customer Service Representative (CSR) IntouchCX Employee Review

1.0
Jan 14, 2024
Recommend
CEO approval
Business Outlook

Pros

They offer remote positions with equipment.

Cons

Terrible company, TLs don't care about you. They hired me for a permanent position then all of suddenly "oops sorry we hired too many ppl we are letting you go" Why not just have hired me for seasonal if that was the case? one week its you could be considered for a promotion, next week its we are doing mass layoffs. I was sick one day and they accused me of work avoidance. The TL mispronounced my name multiple time when I corrected him. I told him I was throwing up and all he cared about were my stats. So disrespectful and fake. I never missed a day, was always on time and my work performance was great! They (managers, TLs and other reps 2 and up) were not helpful. Nobody cares about you here so be prepared for that. Just know if you work for them you have no job security.

Explore other reviews about IntouchCX

1.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

There are no pros to work for this company. This is the worst place I’ve ever had to work in my life.

Cons

The working conditions are terrible. The equipment is terrible. Management is terrible. Schedules are terrible. HR is terrible. This is a nightmare run for your life.

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