Love intouch, not so much client company I work for. - Customer Service Representative IntouchCX Employee Review

3.0
Jan 18, 2024
Recommend
CEO approval
Business Outlook

Pros

Great team members, understanding company with decent benefits and room to move up within company quickly. full time hours and work from home perks.

Cons

Low starting wages with very energy consuming full time job that requires all hour availability resulting in no extra energy or secured off time for second job. Intouch is great with employees, but client company I work for specifically is actually very rude and dismissive of it's employees. Feels like they really don't care about our wellbeing even if Intouch cares more than enough.

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IntouchCX Response
2y
Hi there. At IntouchCX, we do our best to support the well-being of all of our employees and we're sorry we have fallen short of your expectations. We'll pass on your comments to the appropriate people as we aim to provide a positive work experience for everyone. If you are having issues, we encourage you to raise them with your local HR team.

Explore other reviews about IntouchCX

1.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Paycheck and computer provided by company.

Cons

Self managed. They blame employees or client for their ineptitude. Systems rigged against single mothers and foreigners.

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