Pros
As the title indicates, the job appealed to me for the rate of pay and benefits. My manager was about 5 hours away from my office, so it was nice being able to work independently and without someone over my shoulder so to speak - loved my office, business was slow in my particular position but an overall pleasant work environment ... until I was transferred.
Cons
Upon being transferred to a larger metro area, I noticed the level of customer service to people seeking assistance with unemployment or work related issues was very much below what I was used to, and it was almost disheartening. I pride myself on good customer service, and the IWD agents seemed so "jaded" in their positions they treated everyone like a bum looking for handouts. Not impressed by that behavior at all.