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      Jama Software

      Engaged Employer

      Jama Software reviews

      Very obviously faking good reviews - Technical Support Agent Jama Software Employee Review

      1.0
      Jan 19, 2022
      Technical support agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      It used to be a good place?

      Cons

      Their management of Support had failed so horribly once the new CEO took over, that all of their agents eventually just left leaving them to pull in workers from other departments or hire near-shore workers without training them. Anytime one of the Support staff leaves a review we notice three new reviews go up with approximately 8-10 "I found this helpful" votes.

      Explore other reviews about Jama Software

      5.0
      Mar 18, 2026
      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Great people and strong collaboration across departments - Attentive and supportive onboarding experience - Encouraging environment for new ideas - Supportive and responsive People team - Diverse customers with interesting, meaningful challenges to solve - Great product that is staying current with new technologies - Strong support for remote work

      Cons

      - Fully remote environment requires strong work habits and discipline - Need to be proactive to stay connected when working remotely

      2.0
      Jun 2, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Peers are a true pleasure to work with and it's easy to cross-collaborate.

      Cons

      Leadership is all-in on AI and confident that they will be the exception to the second wave of regret you see other SaaS companies who adopted earlier expressing. Leadership is demanding faster output and criticizing and eliminating any old guard who flag concerns around the approach.

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