Nov 21, 2012
Anonymous employee
Johnson Health Tech Response
11yWe appreciate your insights – we’d like to take the opportunity to address some of your concerns. First, due to our commitment to our customers, it is important that we have appropriate coverage in our call center, and as a result, we have to be relatively rigid with our staffing requirements in this department. Second, we do believe that we offer our employees a career progression path. We have an active succession and career development program in place that all managers update annually, and we thoroughly believe in promoting from within – nearly one-third of the employees within the customer technical support department have been promoted this year alone.