Exposure, Support and Growth - Anonymous employee KPay Merchant Service Employee Review

-You get BDE team members that are very good in teaching, and some area managers that care.

-The commission structure always changes when someone is doing good, some of the commissions you can barely see. -No respect for work-life balance and time outside work. -No transport allowance. Be prepared to spend $200-$300 in gas, tolls, and fares for public transport weekly. -No ramp-ups, straight termination in 1 month if you don't hit the ridiculous targets. -Unpaid overtimes are the norm. Marketing team is just unpaid interns. -Base pay is a joke. The promise of anything above $80k in OTE is a straight scam. -If the management's expected numbers are not met, good luck. BDEs take so much of the blame, without regard to oversaturation, customer behaviours, or just overall uncompetitive rates and features. -Unprofessional behaviour, such as calling people out straight in the BD chat instead of communicating with the manager and the BD first and knowing the full situation. -The quality of booked meetings isn't the best. You would often spend so much time travelling just to face results of miscommunication between the telesales team. -Poor product launch. Sudden changes would mean that previously promised features and inclusions would suddenly not be available to fulfill. Trust erodes between the merchants and the company standing. BDEs would often get the blame as the customer facing reps. -Job listing has outlined visa sponsorship to lure people in. That is not true.

Supportive Team Members, understanding team leader who was truly the best and I would have left much earlier without this team leader's patience and support.

- NO travel allowance, be prepared to max out your weekly opal card limit and not be reimbursed. Drivers are also not spared. - VERY high turnover rate hiring more than 40 BDEs per month and having more than half of them drop out/getting fired - Commission structure changed to make it worse off for BDEs - Impossible and impractical daily KPIs. Used to be interactions but now forced to get personal phone numbers from clients. Emails and Landline numbers don't count as work. - Micromanagement from higher ups who don't understand what happens on the ground and just keep pushing for numbers - No respect and appreciation for BDEs who genuinely perform well and work hard. Only top few are rewarded with Iphones which honestly is a cheap incentive coming from a multi million dollar company. - You're better off being an unpaid intern in office as you get better treatment from higherups there.