A mixed mostly good bag - Customer Service Representative (CSR) Kin Insurance Employee Review

4.0
Mar 8, 2022
Recommend
CEO approval
Business Outlook

Pros

Team dynamic, company culture, incentives for standing out

Cons

Growing pains, Customer Service doesn’t get a lot of the rewards of Sales, management can be really lacking in direction, wants to be diverse and inclusive, but often it’s not as much as it should be.

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Kin Insurance Response
3y
Thank you for sharing your feedback with us! We are dedicated not only to the support and growth of our employees but also our managers to be impactful leaders in our organization.

Explore other reviews about Kin Insurance

5.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

great company to work for back in hopefully now too.

Cons

very few doing this just to get access to site

1.0
May 15, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote work, decent benefits for some things. If you thrive in high stress/high pressure situations, with constant change & pivoting priorities, this place is for you.

Cons

Kin having the value “Operate lean; deliver more” should tell you pretty much everything you need to know about working at this company. There is little to no training yet the expectations to produce & perform are very high. Flexible/unlimited PTO is part of the benefits but if you feel like you can’t ever take time off because you’re so busy with work/deadlines, it’s not really a benefit. Not to mention, the time leading up to taking more than a few days off is SO stressful trying to get everything done or ready to be handed off that you question if it’s even worth it. Burnout is a very real thing at this company. They terminate people quite frequently here so you are often in fear of losing your job which adds another level of stress on top of everything else. While they are flexible, the work/life balance is poor. Working evenings & weekends is frequently necessary to meet deadlines.

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