Used to be a great place to work, before it got bought out by a venture capital company. - Programmer KinderSystems Employee Review

1.0
Nov 27, 2022
Recommend
CEO approval
Business Outlook

Pros

You get to work from home, they pitch in a few bucks for your Internet costs. Instead of a Christmas party or bonus you get a gift card. And you get to clock in and out just like you did when you were in High School and had that part-time summer job.

Cons

As has been pointed out age discrimination is a very real thing. They have become super heavy on the management side and to this point have been firing workers left and right. Hard work and product knowledge mean little, and it is clear that the venture capital company that bought them a year ago is looking to cut costs so that it becomes attractive to sell off later.

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KinderSystems Response
3y
Thank you for taking the time to leave a review. Working remotely from home can be a positive experience for a lot of employees, but you are correct that it makes holiday celebrations more challenging. We are happy to announce our second annual all company retreat has been scheduled for next spring, where just like last year, we will spend time celebrating in person as a team. To address your comments about clocking in and out, all nonexempt hourly employees are required to clock in and clock out to ensure we pay you correctly, including overtime pay. The federal government sets guidelines about which roles should be classified as exempt or nonexempt but you are welcome to reach out to me if you have questions about how your role is classified. At KinderSystems we do not make any employment decisions based on age, and we’re proud of the diversity of our employee population. Over this last year we have focused on not only creating the framework to support our growth, but also on the employee experience. We have grown our leadership and management teams to ensure that all of our employees have the support and guidance they need to meet their goals. We have implemented a 401(k) with a company match, created a more generous PTO policy, and improved company health and wellness benefits. If you have additional concerns you are welcome to reach out to me directly at kbyers@kindersystems.com. Thanks, Kate Byers VP of People

Explore other reviews about KinderSystems

5.0
Jun 13, 2025
Recommend
CEO approval
Business Outlook

Pros

People who are passionate about delivering high quality support to agencies and providers administering subsidized child care are what drive this company. The support and commitment people in this company put towards their work is commendable.

Cons

Always more work to be done!

3.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Kind management Easy on boarding with guides to help the whole way through calls

Cons

- Miscommunication of what role actually is. - Ai push causing several agents to lose their jobs overnight leading to insane queues that rarely die down like they used to. - Constant fear of losing job because of push of Ai roles - No time to study to work toward their 'inside promotions'

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KinderSystems Response
1d
Thank you for this review and for the kind words about our management team — that means a lot to us. The intent behind these changes is to let our agents focus on the complex, high-value work that genuinely requires human expertise, while giving customers with simpler needs a faster path to resolution rather than waiting in a queue for a live agent. We believe that's a better experience for both our customers and our team. We hear that the transition has created real strain, and we take that seriously. Our agents are at the heart of what we do, and their wellbeing matters to us. We're committed to supporting our team through this change and making sure people feel heard along the way. If you'd like to continue the conversation, please reach out to me directly. Best, Kate Byers VP of People KinderSystems
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