Love the job, hate the company - Eligibility Assistant Knowledge Services Employee Review

3.0
Jan 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic job, absolutely adore it. I have zero complaints about the job outside the standard customer service gripes.

Cons

The company does not care about their employees at all. Every day you will hear workers say they wish it was still a state position. The pay is too low and the benefits suck.

Explore other reviews about Knowledge Services

5.0
Dec 10, 2024
Recommend
CEO approval
Business Outlook

Pros

Great work environment and people. Felt very supported working there by senior level employees.

Cons

Hybrid environment, but other than that, great company.

1
4.0
Mar 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing co-workers, great facility, my specific manager was wonderful, the job was fulfilling.

Cons

They value the wrong things in some workers and that is rewarded. The turn around is high.

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