Pros
Great concept on paper. Great tasting, good for you foods are what people WANT more of, and what the industry NEEDS more of.
Cons
Ever since the Carlisle Group took over, the company has gone into a speeding downward spiral. It's crisis management mode nearly every day. Terrible hires at the executive level. Horrible execution in terms of quality of both food and service, all due to a dysfunctional business model. They have no control over food quality, since there are no kitchen managers in any of the restaurants. The owners completely underestimate the need for this position, due to the complexity of the kitchen operation. Customers get very upset daily, because of consistent order screw-ups, and terrible service given, which result from emphasis on cutting labor. There is no personal investment or development of corporate staff. Very insufficient training for mgmt and store level staff. Worse yet, there are a few bad apples at exec level, that have completely destroyed what was once a very positive corporate culture. It's the perfect recipe for disaster, which perfectly explains why the place is a disaster.