Pros
- The other members of the front of house team are what will get you through each shift. The shared passions that they have, and the range of wonderful characters will mean everything to you as a member of staff.
Cons
- I have experienced failures to comply with employment law, namely weekly rest periods, rest breaks, and some instances of CCTV abuse, though these seemed less frequent as time went on.
- Supervisors and managers have been known to not allow staff members to go on their 30 minute rest breaks, despite schedules clearly stating that those breaks are accounted for. This results in confusion as to whether this 30 minute break is now going to be paid for or not.
- Very little care has been taken by general management to ensure staff satisfaction, often working already fatigued staff to the bone, and cutting working hours from people on what seems to be a favouritism basis.
- Recent changes have prompted the atmosphere to become very bland, and front of house morale begin to slip.
- Further changes include charging £3 for the lockers which were free until recently. Upset guests take it out on front of house staff, as opposed to the managers who have, for some reason, implemented this change.
- Mice. Don’t tell your staff to act surprised by the mice they have seen every day for months. Instead do something about the problem.