This job Almost Killed me!!!!!!!! Literally!!!!! - Anonymous employee Lead Forensics Employee Review

2.0
Mar 29, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Really good ammneties outside office space like hair dressers, nursery, starbucks and co-op. I can not think of any withen lead forensics.

Cons

I really had the worse time here but the title says everything you need to know. I worked here for almost two years and the long hours mixed with high pressure led me to suicide. Luckily i wasn't successful and have since become a father. Don't work here bcus they really don't care about you. Paul Thomas if he's still there is a nice guy but full of rubbish too. Makes it sound like he came from a rubbish part of town but he's really just a posh boy that got lucky with a rubbish product. Its an okey place to work until you find another job but I can not recommend it to enyone after what it did too me and i wuld say dont work there longer then 6 months or your head will turn to mush.

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Lead Forensics Response
7y
Hello, Thanks for taking the time to leave the review. This is difficult to respond to as you haven’t detailed what department you worked for. To address your points. 1. High pressure. Lead Forensics is an ambitious company with goals to achieve. Every person in the business is accountable for their own performance and by every person performing, the company achieves its goal of helping our clients expand their businesses and become more successful. If there is under performance, we do work with those individuals to help further coach them to get them on track. Our environment does have a level of pressure to it, but no more than any of the other ambitious company. 2. I’m unsure of the department that you work in so it is difficult to comment on the hours you worked. What I can say is that the vast majority of the team members that work within Lead Forensics days finish at 5:30pm. It is rare that any member of the team is in the office past 6pm. Very often senior management will be in the office past 6pm, but in terms of non-management team members, it is rare to see people in the office past 6pm (unless they are part of the UK team working US hours which means they start much later in the day). I do know that a number of team members will come in the office early in order to train and prepare for the day ahead, however, this isn’t unlike many other companies. 3. In terms of the HR department you may not be aware depending on when you left but we are currently in the process of recruiting a Global head of HR and then bring on further HR team members. 4. You are entitled to your thoughts about our CEO Paul Thomas, but this is not mine or my colleague’s experience of how he represents himself. 5. Finally, in terms of caring for the team members, Lead Forensics take great pride in taking care of the team. It is clear you worked in the Portsmouth office and just to remind you of the some of the ways we take care of the team. Onsite gym. Weekly circuit training for all team members. Weekly yoga class for all team members. Social events throughout the year including sports day, family day, Cowes week, dodgeball, pub quiz, Christmas party, sailing regatta etc. On top of this we have weekly all company meetings to celebrate team members performance, quarterly all company meetings to share company performance and celebrate winners, etc. Kind regards Henry, COO

Explore other reviews about Lead Forensics

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team and training is really in depth especially for someone new to SaaS.

Cons

Office is a bit cramped but this is being addressed and moving to a better location

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Lead Forensics Response
1mo
Thank you for the feedback and for your continued commitment to Lead Forensics, 3 years tenure and counting! It’s great to hear such positive comments about the team and the depth of training, particularly for those new to SaaS, CS have their own dedicated L&D team to help everyone hit the ground running and find success. We have heard the feedback on office space, especially as we have grown over recent years! A new location is already being looked into as part of our next phase of growth. Thanks you, Tom CCO
1.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

The people are the highlight. The Scottsdale office is filled with great colleagues, and the team environment is one of the few consistently positive aspects of the role.

Cons

There is a heavy level of micromanagement and an overwhelming focus on KPIs, often exceeding what is expected of sales roles. Targets are frequently increased to levels that feel unrealistic, and missing them can quickly lead to being placed on a PIP. Compensation is low and feels closer to entry level, especially given the expectations. There is no 401(k) match, and benefits overall are fairly average. Promotions can be difficult to achieve and are often delayed, which is challenging when base pay is already low. The product itself feels outdated, and success is heavily dependent on the client’s internal sales performance, which is outside of your control. This can make it difficult to consistently deliver results despite strong effort. There is also limited opportunity for career progression outside of Sales and Customer Success. Development tends to take a back seat to hitting numbers, and broader career paths within the company are not clearly defined. The office environment is another drawback. The open floor plan is crowded, with employees working closely together on headsets, which can make it difficult to focus. Turnover has been noticeably high, with many employees leaving recently due to the pressure and expectations.

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Lead Forensics Response
1mo
Thank you for your review, it’s always good to get feedback, good or bad. I’ll work through your comments: 1/ Totally agree, the Scottsdale office culture and team are great. 2/ Micromanagement and KPIs: we do have KPIs, as knowing what you need to do to move the needle is really important. This actually got me thinking about how many a CSM has, so I worked it out, there are 6 key KPIs ranging from retention through to activity and growth. 3/ Targets: we don’t increase targets mid year. Everyone’s target is set at the start of the year. If you take on new accounts mid year or the makeup of your account base changes, targets might adjust, but that’s because you have a different mix of business than when your original target was set. Also, in my time as CCO, we’ve only rolled out one PIP in the Scottsdale office. 4/ Compensation: we are always reviewing this and aim to stay competitive. We are a privately owned, stable business, which brings job security and benefits that we believe are appropriate. 5/ Promotions: these aren’t difficult to achieve as stated in your review. You need to hit target for a six month period and then you’re promoted, gaining a $5,000 increase. Most CSMs achieve at least one promotion per year. 6/ Product: we have a solid product roadmap and are always aiming to stay ahead. While we can always improve and move faster, we have 5,000 very happy customers, feel free to check out G2, Capterra etc for reviews. 7/ Progression: this comes up a lot in interviews, and I give the same answer, there are three routes: stay as an individual contributor become a leader move into a different department In the last six months, we’ve had a CSM move to Sales, a salesperson move to CS, and around 12 months ago, our top CSM moved into Product. 8/ Office: We have outgrown the current one and from June 1, 2026, we’ll be relocating to a new Scottsdale office, which is one of the best facilities in the area. Thank you, Tom CCO
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