Pros
A product that produces real business results: Leanplum's platform has helped some of the most exciting and mobile-forward brands connect with, engage and delight their customers, and drive more revenue for the business. I have worked with customers who've shared for example, that they can monetize up to 100% of their users specifically because of the testing capabilities the platform provides. Invests in developing sales talent: Leanplum delivered Command of the Message training to its entire customer facing organization and as a result many new customers rated our teams as better equipped to help them buy technology, and easier to do business with than many of our competitors. Executive leadership - putting Leanplum on a course for sustainability and long term success, including better prioritization of product development and enhancements
Cons
Not really a con because it validates the space, but this is a competitive market. Be ready for comparative and value based positioning. The company is going through a transition to improve customer success and support; some reviews you've read are likely from people that are not part of the improvements being made either by choice or because they are not capable of delivering to higher standards. There is always some short term pain associated with this type of growth and maturity. Bear with it. If you want to be part of a positive change movement, now's your chance to come in and make a statement.