Outdated systems - upper management have taken c. 9-10 years and counting to fix this (start 2014/5, target date 2018, then 2019, 2020, 2021... still ongoing as of September 2023); website and other system parts recently redone in a way that puts more pressure on an *ancient* (>20 years old) system that was already on its knees to begin with (new system improvements do come, but it's always two steps forward and one back AT BEST); some managers believe they have a right to insist upon an unrealistic level of productivity, social skills, etc. (above what the company expects) and then bully colleagues who don't hit the excessive target - i.e. being harrassed to hit the maximum pay rise each year (until hitting the cap - see above) = a gap between my actual earnings and theoretical maximum of c. £2-3k over 5 years - not an emergency (see pro #3), but not good for morale or feeling valued; lots of very manual and/or otherwise complicated processes - lots of scope to make mistakes and get into trouble (especially if an error has implications relating to the company's overly-strict interpretation of GDPR); the learning curve for new starters is steep and only getting steeper (see system and process points above); initiatives about wellbeing etc are trumpeted for customers and (theoretically) colleagues, but in practice they often don't seem to apply to colleagues.
