Stop treating us like disposable commodities - Customer Success Loftware Employee Review

1.0
Oct 18, 2024
Recommend
CEO approval
Business Outlook

Pros

I enjoy the work I do and the people I get to work directly with. Sad that is all now because there was so much good before. The data in these sites doesn’t lie & over time you can see the change.

Cons

Burnout with no incentive to even want to stay, but it’s set up that way. Majority of us are actively looking for work or speaking with recruiters. The fact is, I'm not sure management even cares. There is always discussion from certain leaders that we “can’t do or expect that” because we aren’t a small company anymore & can’t operate that way, so “deal with it”. I say, since we are operating that way now and we are such a big company than what about better pay, or internal growth capability (and not just padding pockets of the high level management). We are a technology business 40 minutes from a large city that has many options and higher pay. Remote even. Things are extremely expensive and getting worse. All AKKR and our CEO are doing is pushing everyone to the brink of breakdown, just to make the biggest profit possible in the time frame here, until someone else comes along. There is zero regard for how it feels to those doing the hard work, missing out on many things in our personal lives for it. Our kids. We miss out on a lot and some families are going through hell at home because of it. The executives and board members are here for a short time and gone. We never had that careless feeling until AKKR. Riverside showed up and did the right things at least. The new investors and executives need to see that there are very good people here still sticking it out, who have dedicated many years and certainly many long nights and weekends for Loftwares success. That has to mean something again and be acknowledged. We aren’t disposable. If you want to make money you have to keep the people here who can help. Start treating us with respect. All of the employees are so burnt out and frustrated just waiting for something to change that they are starting to resent one another and that is terrifying. Tension, Low Pay, Little Respect from the top, Long hours, No culture, no more transparency. There is no help from the top, only criticism or a slideshow to tell you you’ve done well once a quarter. Slide shows don’t pay the bills, it’s time for action. We can’t be treated like this because you all are only temporary and get to move on. Things aren’t going well at Loftware. Address it and do something about it before the whole business has a bad reputation in and outside the company walls. That will equal failure and could be the demise of us.

Explore other reviews about Loftware

5.0
Jul 15, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I have been working for Loftware for several years. In this time, I have been able to expand my skillset and experience immensely working with different teams and in different areas, built lifelong connections, and received several opportunities for growth. If you are passionate about the following, you may be a good fit for the team: - strong team relationships and cross-functional collaborations - working with diverse fields and customers - opportunities for growth with the company - openness to ideas and change - fast-paced environment - flexible work-life-balance

Cons

Change and fast pace may be challenging for some, but it has always been a motivator for me personally: change and a fast paced environment is something that you can anticipate working for Loftware. If you are flexible, motivated and open, this will be refreshing to you. If you struggle with change or owning your development, this may not be the place for you.

1.0
Jun 12, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Talented coworkers that helped support the team

Cons

Lack of career advancement, below industry standard salary, disorganization, weak communication, unclear direction, instability and leadership that does not appear to understand how to lead and managed the organization.

3
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