Pros
It’s a paycheck. If you’re unemployed, it may be better than nothing. I would not recommend leaving a current role to work here.
Cons
Executive leadership lacks credibility and is widely not respected. The company is not being led; it’s being managed to a private-equity script. Executives consistently show inability to influence material growth or strategy and instead operate primarily as order takers for AKKR. Sales compensation plans are unreliable. Quotas were increased with one week left in Q3, and other elements of the comp plan were changed in ways that negatively impacted sales reps. Incentive plans will be changed when outcomes are inconvenient, making them difficult to trust or plan against. Sales reps should factor this in. Executive judgment and tone have also been concerning. During the same period that leadership was planning mass layoffs, the CEO shared, in a company-wide town hall meeting, a story about recreational gun outings and the chief people officer being a “good shot.” For many employees, this came across as inappropriate, detached from the reality teams were facing, and oddly threatening. Operationally, product stability has declined while engineering and support resources have been reduced. Sales is routinely forced to manage escalations and act as technical support, damaging customer trust and making revenue harder to close and retain. For a company whose slogan is “Make your mark,” executive leadership consistently misses it.
