Pros
- Thankfully, I was placed in a team where both my lead and team members are friendly and understanding. - The L3 team in Cyberjaya is highly professional and clearly knowledgeable in their domain. - I would describe it as a decent place to gain valuable experience for starters. - The company supports you in obtaining certifications such as ITIL, Commvault, MS900, AZ900, AZ104 which is a positive.
Cons
- Concerned about senior management’s priorities, as decisions often seemed to benefit leadership over employees. - The organization made several promises that ultimately felt insincere or were never fulfilled. - Don’t expect any raises—management’s usual excuse is, 'We’re not profitable this term.' - Internal mobility is rare, and promotions seem driven by favoritism rather than merit. - There’s a disconnect between upper management and ground-level employees—feedback rarely leads to meaningful change. - Unrealistic deadlines and expectations without the proper support or resources. - Heavy workload with little regard for work-life balance. - Frequent changes in direction make it hard to feel stable or secure in your role - Unless you constantly try to stay in management’s good books, it’s difficult to be recognized or given opportunities - If more than 15 staffs leave within a year, you should seriously consider why this place should be your last resort. - Leaving this company doesn’t mean a clean break—they make sure you feel like you’re stuck in a bad marriage without the option to divorce. People treat you like nasty. - If you’re looking for competitive compensation and benefits, you’ll find better options outside this company. - I nearly forgot to mention—many of the most experienced staff handling critical issues here are actually interns. Not just a handful, but large groups of them. They hire an excessive number of interns instead of experienced or permanent employees. Want to guess why? Because it’s cheaper for them. - They expect you to train new interns every six months since they come and go frequently, all while you’re supposed to prioritize your own work. - The environment is plagued by favoritism, unnecessary drama, and negativity. - The heavy workload has left the entire team, including the service desk, feeling drained and fatigued. Now imagine how much more challenging it is for the technical roles, especially since the company isn’t hiring to ease the burden. - The company has too many clients and not enough employees to handle the workload. For example, the cloud team has only one or two people managing a huge number of tickets and issues. This isn’t just limited to them — it applies to everyone in the support teams, including Service Desk, Network, and Infrastructure