Customer service - Anonymous employee Lufthansa InTouch Employee Review

1.0
Oct 11, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule. Good work/life balance. Can travel for cheap.

Cons

I have witnessed bullying in this company and management doesn't seem to care. A mgr told an agent that there's not policy to control bullying. Is a shame that a Co does not do anything to control bullying. Is sad to see a group of ignorants irrespecting a co-worker without them receiving a warning.

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4.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Relocation Support/ Multicultural Environment/Flight Benefits.

Cons

Stressful work because of dealing with angry, impatient, or stranded airline passengers. Rigid call monitoring, strict performance metrics, and highly regimented break schedules (e.g., exactly 30 minutes).

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Very nice environment and people

Cons

Should provide better equipment as computers tend to be very slow

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