Customer Service Representative - Anonymous employee Lufthansa InTouch Employee Review

1.0
Jun 11, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very low salary. 24000 gross, lowest salary in the whole city. They provide a bonus which they also tax ? Totally illegal . Only 20 vacation days, everybody else has 25+ in the business park. late shifts until 23:00 + night shifts. You never get would you earn because of a average bonus calculation by you previous 3-month performance. This is just a slavery and a rip off. The discounted flights cost almost like the confirmed ones. Catastrophic management, typical eastern, nepotistic way of doing business. Trying to scare the employees with strict behavior rules. This is Czechia but they act like a 3rd world country in this company. Any other company in The Business Park is far better than this fake branch of Lufthansa. And again Slavery !

Cons

There is not even 1 thing that is good in this company.

Explore other reviews about Lufthansa InTouch

1.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

* Relocation package. * 2.5 months of paid accommodation. * Issue in the accommodation was resolved within 3–4 days.

Cons

*Promised support after onboarding, but little support in practice. *Thrown into difficult customer calls after only 4 weeks of training. *Constant complaints from angry and impatient passengers. *Extremely complex and outdated systems. *Continuous call monitoring and performance evaluations. *Very strict break policies. *Unpaid time spent logging into work systems. *Frequently changing shifts (morning, afternoon, evening). *High stress and burnout risk. *Poor work-life balance.

3.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Good starting background point for an airline industry

Cons

Low rate of retention for tenured employees

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