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      Lufthansa InTouch

      Engaged Employer

      Lufthansa InTouch reviews

      Customer support - Anonymous employee Lufthansa InTouch Employee Review

      1.0
      Mar 24, 2025
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      After 6 months of detrimental Alzheimer's inducing work you can get good deals on flights. That's it.

      Cons

      barely any pros, toxic team leaders, horrible environment, horrible hours you get no choice unless you haggle with others and work weeks are split up terribly, software is used to monitor EVERYTHING you do, these kinds of companies are not sustainable for mental health. Team leaders are losers who got a dose of corporate power and enforce abusive policies and get high off of this. Pay is somewhat above average but not really, dont fall for it. This software they use is an extreme negative and if you cant handle being monitored at all times, this job isnt for you.

      Explore other reviews about Lufthansa InTouch

      1.0
      Jun 1, 2026
      Customer service consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      * Relocation package. * 2.5 months of paid accommodation. * Issue in the accommodation was resolved within 3–4 days.

      Cons

      *Promised support after onboarding, but little support in practice. *Thrown into difficult customer calls after only 4 weeks of training. *Constant complaints from angry and impatient passengers. *Extremely complex and outdated systems. *Continuous call monitoring and performance evaluations. *Very strict break policies. *Unpaid time spent logging into work systems. *Frequently changing shifts (morning, afternoon, evening). *High stress and burnout risk. *Poor work-life balance.

      3.0
      Jun 3, 2026
      Customer service consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good starting background point for an airline industry

      Cons

      Low rate of retention for tenured employees

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