Do NOT waste your time - Anonymous employee Lugg Employee Review

1.0
Dec 20, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Get to pick your own schedule. That's pretty much it to be quite honest with you. You can use your own vehicle too I guess.

Cons

Where to begin.. Well to start out, they tell you you're an independent contractor but if a job comes on that's two hours in traffic away, they'll tell you to head there even though they can find a closer team but the routing staff are extremely lazy and amateur. I should note that once it hits 3:00, there's no more people in the office meaning when they're telling you to hurry up and harassing you about not wanting to take jobs that make zero sense to take, the person working as the router that night is actually working from home. Yes, meaning the guy harassing you to hurry up is actually sitting on his couch at home telling YOU to stop being lazy.. Irony much?? Also, if you try to refuse a job, they'll just rudely ask you if you want to work or not and claim you're lazy and a bad employee even if you have a 5.0 rating. In my certain case, I was a first priority helper with a perfect score and I was fired due to asking why a few of my shifts disappeared always off my schedule. You see, we use an app called WhenIWork to choose our shifts when they are released on certain days in priority and after I chose my shifts, I always double check to make sure I got them and that's what I did. Fast forward to the week of those shifts and I check my schedule to see who my driver was and noticed I was missing a few days. All I did was text support and told them what happened. They told me "ok, we will look into it and get back to you asap". Then literally 20 minutes later I get a text from them telling me they're parting ways with me due to my record. What record?? We only have a number rating and it comes from customer ratings based on the service we gave and my score was the highest you could get so not sure how I was considered a "bad employee". Not to mention they did this right before Christmas. The biggest slap in the face is they won't even respond after I responded to their firing text asking why I was really being let go. STAY AWAY IF YOU WANT TO SAVE YOURSELF LOTS OF GAS MONEY AND FRUSTRATION.

Explore other reviews about Lugg

5.0
Sep 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Lots of freedom in the beginning

Cons

Structure of the app changed from hourly to commision

1.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work and a laptop.

Cons

No sick days. No bereavement. PTO accrues so slowly that you can barely use it. No culture, team meetings, no advancement or growth. Payroll is late

See reviews by: Helpful|Rating|Date|All