Horrible Hypocritical Company - Customer Service Lularoe Employee Review

1.0
Sep 28, 2017
Recommend
CEO approval
Business Outlook

Pros

Cannot think about one redeeming fact about this company.

Cons

I worked at this company for 2 days at their facility in Corona, CA before I couldn’t take their tactics anymore and chose to resign. First of all to not allow women to wear pants to work in the 21st century is antiquated, when men are allowed to walk around in jeans and t-shirts and women have to wear several pieces of LuLaRoe clothing everyday to the office, but never pants! This is just sexist and unacceptable in the modern age. Second of all they do not respect their sales consultants at all, who spend thousands to sell their products. I worked in their department where you responded to online contact us forms. They provided no training just sat you down in small room with a computer and a bunch of canned responses. The room was crammed with computers and tables, you were not allowed to get up and only use the bathroom a few times a day. Most of the emails that you were responding to were weeks old. These sales consultants were in need of help and they provided none. Most of the responses involved telling the sales consultants that unfortunately there was nothing LuLaRoe could do, the merchandise they received was based on what was in stock at the warehouse at the time. The customer service reps that answered the phones were in the room next to us, the phones never stopped ringing. I saw message after message that said "I tried to call and spent 4 hours on the phone waiting only to have the call disconnect and so now I am sending you this message" and these messages were now 2 weeks old. They do not value their sales consultants, customer service representatives or warehouse employees. They spend the first day of work giving you a training where you learn what a wonderful company they are and how they empower women. Its a crock they thrive on desperate women trying to sell their clothes and hide behind a veil of self righteousness and hypocrisy.

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5.0
May 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Owning my own time. I work as much or little as I need to earn what I want to live on. I've made friends, experienced personal development and grown in customer service skills.

Cons

It's simple but not easy. Working when no one is telling you to do so takes determination and grit. It can be exhausting mentally.

2.0
May 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Position was Work from home

Cons

Leadership was not well versed.

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