Professional Services management seems to like putting out fires so much that they do not even try to prevent them, SOP's not followed nor being enforced as it relates to implementation and delivery which allows for varied results, fires, etc. allowing the cycle to repeat itself over and over again, management very much focused on numbers which are not being met, to no surprise, with no change in approach (definition of insanity), culture due to lack of strong, unified leadership at local level in Dallas. People just go to work and go home. Very robotic like where management makes you feel like a resource and not like you're on the same team.