Once the best job turned into the worst - Manager Mango Employee Review

1.0
Jan 10, 2018
Recommend
CEO approval
Business Outlook

Pros

Progression if your face fits. Discount, if you read the handbook there are some good benefits of you know your rights but managers do not entirely make you aware of these.

Cons

*Very poor ill trained and experienced area managers. Promoted from within because their "face fits". Really do not know how to run stores, have un realistic expectations because they simply do not know a store managers role. Always over looked by country manager. If left to run a store for a week they couldn't do it. * For managers there are too many departments working in Spain that do not understand each other's role and what they require from the stores. Therefore each adding more strain to managers within store level to get all work completed to their deadlines. * Minimum pay - awful from a leading brand in the U.K. Shows how they think of their staff! * Bonus is very out of reach but used as a sales patter within interviews. * staff working conditions such as staff rooms became appalling. Some stores having no toilets built (requested to use shopping centres public toilets) and new stores built without staff rooms. Simply no where to eat, drink or go at lunchtime. * Store openings became a shambles with no communication or prior briefing from Area or country management. Staff told last minute and expected to know their expectations. Assumed staff would work long hours with no prior warning and little breaks. Staff recruited in a very poor way 24 hours before they start. Thrown in at the deep end to have a nagative and stressful effect on store team. * So much stress related illnesses within the company that senior management choose to overlook. Managers that have worked for the company for many years that are experienced and competent are reduced to being unable to function and very ill. Senior managers simply not interested.

Explore other reviews about Mango

5.0
Jun 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Culture and work life balance

Cons

At the time was not fully established

1.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Base pay and commission opportunities for sale associates.

Cons

-Upper management is disorganized. There seems to be no clear guidelines, training or support for stores to succeed. - Outdated system (From early 2000s… feels like coding) that limits mangers and associates from providing exceptional service. - Foot traffic is extremely low and is impossible to meet daily KPI goals. -Extremely high turner over rate! Feels like constantly working 3 person job alone because people are quitting so often. - Constantly dealing with frustrated customers who have been waiting 1+ month for their online order to arrive.

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