Pros
Coworkers and I lived the job itself! I enjoyed helping lead and develop my agents.
Cons
This company had no issue lying there way through open enrollment. They lied about the stability of our jobs, the job itself, the management, they pretty much lied about everything. When as a supervisor you have to train your own agents because they #1 hired too many people and #2 some of the trainers were flat out incompetent, it doesn't bode well. When you have to train your agents with screenshots and theories of how things will work and then wonder why no one knows how to use the systems and do the job. When you are working 12-14hrs a days already and regardless if the schedule you accepted wS Monday thru Friday they tell you btw you are working all weekend the weekend before Christmas and if you don't come in you will be written up and we don't care if you have family plans. Just a worthless company!