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      Members 1st

      Engaged Employer

      Members 1st reviews

      Good company, worried for the future of its culture - Assistant Branch Manager Members 1st Employee Review

      4.0
      Aug 20, 2024
      Assistant branch manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great retirement contribution matching, friendly coworkers/managers, learning opportunities, annual performance incentive, salary is standard

      Cons

      Lack of consistency among expectations from branch to branch and among departments. A lot of changes happen during short periods of time and can be challenging to adjust to/enforce. Culture and integrity has always been important at Members 1st, but it appears it’s gradually becoming less important as the company grows. PTO package is less than most competing financial institutions.

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      Members 1st Response
      1y
      Thank you for your thoughtful review and six years of dedication as an Assistant Branch Manager in Lancaster, PA. We’re glad you appreciate our retirement matching, learning opportunities, incentives, and supportive team. We take your concerns about consistency, rapid changes, and culture seriously. We’re reviewing training to ensure uniformity, reassessing staffing and salary grades for Assistant Branch Managers, and benchmarking PTO against competitors. Please share more ideas with HR or your regional manager. Your input is vital to keeping Members 1st a great workplace. Thank you again for your honesty and for being part of the Members 1st team.

      Explore other reviews about Members 1st

      5.0
      Jun 8, 2026
      Loan servicing representative ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing community and family feel. Lots of promotion form within. Growth opportunities. Tuition help.

      Cons

      They focus hard to make sure people are never laid off, so HR is careful about how many people they hire, which is great, but also not great when your team needs more people but you can't get anymore people. Some people get away with doing the bare minimum yet still get promotions and praise.

      3.0
      May 13, 2026
      Business credit analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible Schedule on the business team. 401(k) is amazing. Healthcare is great.

      Cons

      Poor leadership across the board starting with VPs. C-Suite claims to be transparent, but then people (VPs) who are friends with the CEO get hired out of the blue. Poor PTO plan. No cost of living adjustments on already poor salaries. Does not value tenured employees. Prefers to hire new, cheap labor instead of treating invaluable tenured employees with dignity and a fair pay.

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