Members 1st Reviews | Glassdoor

Members 1st Reviews

Updated July 31, 2017
38 reviews

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4.0
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Members 1st President CEO Bob Marquette
Bob Marquette
29 Ratings

38 Employee Reviews

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  1. Helpful (1)

    "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Members 1st full-time

    Pros

    Great environment and management

    Cons

    Not as much room to grow internally as you might think there would be.


  2. Helpful (1)

    "It's a shame what's going on at M1"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager
    Former Employee - Branch Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Members 1st full-time (More than 10 years)

    Pros

    Great people, lots of growth, decent benefits. There are a lot of mentorship programs opportunities to help in the community.

    Cons

    In the last two years there has been unprecedented turnover in branch operations. Regional managers beat you up over numbers and goals. Focus is on sales, not people. When branch management questions an initiative or says something isn't working, we are called complainers and told not to give excuses. It's more like a Wall Street boiler room than the friendly credit union it started out as and had been for sixty years. Anyone over 30 with experience and empathy is jumping ship. Branches will never have the longevity of management that members are used to; they burn everyone out. People that have been here ten years or more are getting pushed out the door by inexperienced 25 year olds who could sell a dog off a meat wagon but can't see the forest for the trees.

    Advice to Management

    I have no advice for management because they wouldn't take it anyway. Wonder why HR or the Board is letting all this go on, really.

  3. Helpful (1)

    "Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great hours, federal holidays off. If you work later or Saturdays compensated pay. Competitive pay compared to other financial institutions. Also, incentives for cross-selling. Room for career advancement.

    Cons

    Although I said the hours are great, they are not the typical "9 to 5", you still will have early days and late Thursdays and Fridays.


  4. Helpful (1)

    "Good training. Employee focused."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller I in Mechanicsburg, PA
    Current Employee - Teller I in Mechanicsburg, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Members 1st full-time (Less than a year)

    Pros

    Employee focused, good incentive pay, personally met CEO during training. All the employees seem to love their job and working for the credit union. A lot of people have been working there for 10 or more years. Like promoting within.

    Cons

    I went into this job with no prior banking experience. It is a lot to learn all at once (2 week training period), however, that being said, the trainer was amazing and added fun ways to learn. There are sales goals that are supposed to.be met, but they do not shove them down members throats like some banks. There is training that you have to complete while at a branch. Can be a bit difficult with a line of members. Expected to multitask while doing transactions.

    Advice to Management

    Learn to provide training for all different types of learners. Some prefer to learn hands on, while others prefer to learn by watching or reading. Have some ways to apply that into training.


  5. "Teller II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller II in Mechanicsburg, PA
    Current Employee - Teller II in Mechanicsburg, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Members 1st part-time (More than 3 years)

    Pros

    The people that work here

    Cons

    The increase in the pushing of sales on members

    Advice to Management

    Stop pushing sales on employees


  6. "Family atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Members 1st full-time

    Pros

    Management is concerned about the professional development of every associate. Family atmosphere. Requirement of giving back to the community by participating in Community Events.

    Cons

    Many associates have the desire to be promoted throughout the company with a limited number of jobs for advancement. Can be competitive.


  7. Helpful (1)

    "Bank Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bank Teller in Pittsburgh, PA
    Current Employee - Bank Teller in Pittsburgh, PA
    Recommends
    Positive Outlook

    I have been working at Members 1st full-time (More than 5 years)

    Pros

    Good starting pay. Friendly environment. Incentive Pay, Yearly Bonus.

    Cons

    Can be fast paced. Micromanaged depending on region. A lot to learn up front if no prior experience.

    Advice to Management

    Well handled and very respective to employees and flexible.

  8. "Ups and downs - IT department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Easy environment, no one breathing down your back.
    Overpaid
    Low expectations
    Nice equipment
    Bonus
    Friendly coworkers for the most part

    Cons

    HR runs everything
    No training - where it counts
    Tons of gossip
    Some people in IT are under qualified but overpaid
    "Not a bank"
    Management seems to be a little confused as to what is going on.

    Advice to Management

    We don't care that we're not a bank. This is a good organization to work for regardless. We want to feel wanted and trusted, while galas and rallies are nice, thy don't give the warmth that we look for from management. There's a way to strike a balance in investment and return on employees, you need to better locate it or more people are going to leave. We're told we are the heartbeat of this company, but held to unreasonable standards via policy.


  9. Helpful (1)

    "Teller I"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller I in Red Lion, PA
    Former Employee - Teller I in Red Lion, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Members 1st part-time (More than a year)

    Pros

    Easy to learn how to be a teller with no background in banking whatsoever.

    Cons

    Having to walk around the store (some are inside Giant grocery) and pitch a sale to random people trying to get accounts. If goals aren't met you get written up.

    Advice to Management

    Stop being greedy with accounts, if someone wants to join they will. Word of mouth sets a great example, being known as the annoying people who nag you while you shop sends an immediate negative message.


  10. "Bank Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good starting pay. Friendly environment. Incentive Pay, Yearly Bonus.

    Cons

    Can be fast paced. Micromanaged depending on region. A lot to learn up front if no prior experience.

    Advice to Management

    Well handled and very respective to employees and flexible.


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