Members 1st Reviews
Updated Jan 3, 2023
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Found 95 of over 98 reviews
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Top Review Highlights by Sentiment
- "There are some horrible branch managers, lots of them are completely unprofessional." (in 4 reviews)
- "They promote hiring within, but never provide additional training to get you to the next level." (in 3 reviews)
Ratings by Demographics
This rating reflects the overall rating of Members 1st and is not affected by filters.
- Disability
- Veteran Status
- Current Employee, less than 1 year★★★★★
Great work environment and care about employees
Aug 18, 2022 - User Experience AnalystRecommendCEO ApprovalBusiness OutlookPros
Great work environment Bonuses Great pay
Cons
None they are great all around
- Former Employee, more than 1 year★★★★★
Expected so much more
Jan 3, 2023 - Anonymous Employee in Enola, PARecommendCEO ApprovalBusiness OutlookPros
Nice new headquarter building, pay is competitive with great 401k match. CEO grants bonuses here and there which is great.
Cons
Remote employees are not being watched and are goofing off on company time with no consequence. Employees are disposable to management. They promote hiring within, but never provide additional training to get you to the next level. Record breaking numbers within last two years, and they threw logo-branded clothing at us and free mugs.
Continue reading - Former Employee, more than 5 years★★★★★
A good fit for some
Sep 28, 2022 - Assistant Branch Manager II in Harrisburg, PARecommendCEO ApprovalBusiness OutlookPros
Good benefits, somewhat set schedule, closed on Sundays, all major and minor holidays paid, PTO accrual is above average. Pay scale depending on job role is competitive.
Cons
Sales are heavily focused on. Not all branches or departments are equal although the job description and pay does not change based on this. You are expected to take on more duties when other branches or departments are short staffed but are not compensated for taking on these duties. You are pulled in many directions and priorities are not always clearly communicated. Growth or movement can be discouraged due to staffing within current branch/department and not based on performance and career objectives of the associate.
- Current Employee★★★★★
Good company but falling behind on the times
Aug 2, 2022 - Collateral SpecialistRecommendCEO ApprovalBusiness OutlookPros
They have really worked on having a family atmosphere. They do try to make their employees happy.
Cons
They won't allow employees that were remote during pandemic remain remote even though there was no issues during remote work. They built a new building and want to keep it filled up.
Continue reading - Former Employee, more than 5 years★★★★★
Borderline Cult
Dec 13, 2021 - Customer Service Representative II in Mechanicsburg, PARecommendCEO ApprovalBusiness OutlookPros
Benefits were alright, a lot of my non-management coworkers were nice
Cons
The pay is wildly inconsistent between employees, with someone who worked there about the same amount of time as me in a similar position making $14/hr while I made $21/hr, with no clear reason for the difference. On top of that, the culture is often very toxic and almost cult-like, with management doing gimmicky nonsense to try and be funny and relatable or whatever, but behind closed doors you’re treated like an inconvenience at best. Back when their slogan was “We put our members first!” There was a running joke of “and our employees last!” If you’re struggling, you’ll receive almost no support unless your supervisor likes you personally, and if you aren’t willing to drink the M1st koolaid and you actually express any concerns or suggestions for change, you’ll never move within the company. If they don’t like you, they’ll push you until you break, then reprimand you for not being dedicated enough. They care more about their numbers than your health (mental or physical), and their “rewards” for being a good employee are tone-deaf at best. No one wanted a Hershey’s kiss and a gift card on “employee appreciation day”, they want sick leave and decent maternity benefits. They think that a “good culture” means “gaslighting employees into thinking they can’t do better.” I was literally called a traitor when I left, but leaving was the best decision I’ve ever made for my own health.
Continue reading - Former Employee★★★★★
Pros
Good pay, decent benefits, great 401k
Cons
Don't fall for the, we are family, nonsense. This is a business and nothing more. Members 1st = Business 1st Long hours, inconsistent training and no real direction given.
Continue reading - Former Employee★★★★★
Pros
independent work in writing contracts
Cons
Somewhat siloed in the role.
- Former Employee★★★★★
Great Environment
Aug 31, 2022 - Customer Service Representative in Enola, PARecommendCEO ApprovalBusiness OutlookPros
Great Co workers and growth in the company
Cons
No cons that I can think of
- Former Employee★★★★★
No real reason to stay long term.
Sep 14, 2022 - Information Technology in Enola, PARecommendCEO ApprovalBusiness OutlookPros
Starting pay Employee parties Willing to take chances on less experienced people
Cons
PTO Confusing remote work policy Multiple layers of management People are promoted based on seniority only Very cliquey
Continue reading - Former Employee, more than 5 years★★★★★
Terrible Management
Aug 23, 2022 - Loan Processor in Mechanicsburg, PARecommendCEO ApprovalBusiness OutlookPros
Pay was pretty competitive Health benefits are okay
Cons
The management team was terrible. Only could get promoted if you were a buddy of the boss. Management was catty and super gossipy. This wasn’t just my department- this was all back office departments. They had no concept that we all have lives outside of work and we’re not accommodating even if you had a death in the family.
Continue reading
Members 1st Reviews FAQs
Members 1st has an overall rating of 3.3 out of 5, based on over 98 reviews left anonymously by employees. 57% of employees would recommend working at Members 1st to a friend and 65% have a positive outlook for the business. This rating has decreased by -11% over the last 12 months.
57% of Members 1st employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Members 1st 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.7 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Members 1st to be coworkers, career development, benefits and the cons to be senior leadership, culture, management.
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