Members 1st Reviews

Pros

Great work environment Bonuses Great pay

Cons

None they are great all around

Pros

Nice new headquarter building, pay is competitive with great 401k match. CEO grants bonuses here and there which is great.

Cons

Remote employees are not being watched and are goofing off on company time with no consequence. Employees are disposable to management. They promote hiring within, but never provide additional training to get you to the next level. Record breaking numbers within last two years, and they threw logo-branded clothing at us and free mugs.

Pros

Good benefits, somewhat set schedule, closed on Sundays, all major and minor holidays paid, PTO accrual is above average. Pay scale depending on job role is competitive.

Cons

Sales are heavily focused on. Not all branches or departments are equal although the job description and pay does not change based on this. You are expected to take on more duties when other branches or departments are short staffed but are not compensated for taking on these duties. You are pulled in many directions and priorities are not always clearly communicated. Growth or movement can be discouraged due to staffing within current branch/department and not based on performance and career objectives of the associate.

Pros

They have really worked on having a family atmosphere. They do try to make their employees happy.

Cons

They won't allow employees that were remote during pandemic remain remote even though there was no issues during remote work. They built a new building and want to keep it filled up.

Pros

Benefits were alright, a lot of my non-management coworkers were nice

Cons

The pay is wildly inconsistent between employees, with someone who worked there about the same amount of time as me in a similar position making $14/hr while I made $21/hr, with no clear reason for the difference. On top of that, the culture is often very toxic and almost cult-like, with management doing gimmicky nonsense to try and be funny and relatable or whatever, but behind closed doors you’re treated like an inconvenience at best. Back when their slogan was “We put our members first!” There was a running joke of “and our employees last!” If you’re struggling, you’ll receive almost no support unless your supervisor likes you personally, and if you aren’t willing to drink the M1st koolaid and you actually express any concerns or suggestions for change, you’ll never move within the company. If they don’t like you, they’ll push you until you break, then reprimand you for not being dedicated enough. They care more about their numbers than your health (mental or physical), and their “rewards” for being a good employee are tone-deaf at best. No one wanted a Hershey’s kiss and a gift card on “employee appreciation day”, they want sick leave and decent maternity benefits. They think that a “good culture” means “gaslighting employees into thinking they can’t do better.” I was literally called a traitor when I left, but leaving was the best decision I’ve ever made for my own health.

Pros

Good pay, decent benefits, great 401k

Cons

Don't fall for the, we are family, nonsense. This is a business and nothing more. Members 1st = Business 1st Long hours, inconsistent training and no real direction given.

Pros

independent work in writing contracts

Cons

Somewhat siloed in the role.

Pros

Great Co workers and growth in the company

Cons

No cons that I can think of

Pros

Starting pay Employee parties Willing to take chances on less experienced people

Cons

PTO Confusing remote work policy Multiple layers of management People are promoted based on seniority only Very cliquey

Pros

Pay was pretty competitive Health benefits are okay

Cons

The management team was terrible. Only could get promoted if you were a buddy of the boss. Management was catty and super gossipy. This wasn’t just my department- this was all back office departments. They had no concept that we all have lives outside of work and we’re not accommodating even if you had a death in the family.