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    Members 1st Reviews

    Updated July 31, 2017
    38 reviews

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    4.0
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Members 1st President CEO Bob Marquette
    Bob Marquette
    29 Ratings

    38 Employee Reviews

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    1. Helpful (1)

      "Account Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Approves of CEO

      I have been working at Members 1st full-time

      Pros

      Great environment and management

      Cons

      Not as much room to grow internally as you might think there would be.

    2. Helpful (1)

      "It's a shame what's going on at M1"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Branch Manager
      Former Employee - Branch Manager
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Members 1st full-time (More than 10 years)

      Pros

      Great people, lots of growth, decent benefits. There are a lot of mentorship programs opportunities to help in the community.

      Cons

      In the last two years there has been unprecedented turnover in branch operations. Regional managers beat you up over numbers and goals. Focus is on sales, not people. When branch management questions an initiative or says something isn't working, we are called complainers and told not to give excuses. It's more like a Wall Street boiler room than the friendly credit union it started out as and had been for sixty years. Anyone over 30 with experience and empathy is jumping ship. Branches will never have the longevity of management that members are used to; they burn everyone out. People that have been here ten years or more are getting pushed out the door by inexperienced 25 year olds who could sell a dog off a meat wagon but can't see the forest for the trees.

      Advice to Management

      I have no advice for management because they wouldn't take it anyway. Wonder why HR or the Board is letting all this go on, really.

      3. Join the Members 1st team
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    3. Helpful (1)

      "Teller"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      Pros

      Great hours, federal holidays off. If you work later or Saturdays compensated pay. Competitive pay compared to other financial institutions. Also, incentives for cross-selling. Room for career advancement.

      Cons

      Although I said the hours are great, they are not the typical "9 to 5", you still will have early days and late Thursdays and Fridays.

    4. Helpful (1)

      "Good training. Employee focused."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Teller I in Mechanicsburg, PA
      Current Employee - Teller I in Mechanicsburg, PA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Members 1st full-time (Less than a year)

      Pros

      Employee focused, good incentive pay, personally met CEO during training. All the employees seem to love their job and working for the credit union. A lot of people have been working there for 10 or more years. Like promoting within.

      Cons

      I went into this job with no prior banking experience. It is a lot to learn all at once (2 week training period), however, that being said, the trainer was amazing and added fun ways to learn. There are sales goals that are supposed to.be met, but they do not shove them down members throats like some banks. There is training that you have to complete while at a branch. Can be a bit difficult with a line of members. Expected to multitask while doing transactions.

      Advice to Management

      Learn to provide training for all different types of learners. Some prefer to learn hands on, while others prefer to learn by watching or reading. Have some ways to apply that into training.

    5. "Teller II"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Teller II in Mechanicsburg, PA
      Current Employee - Teller II in Mechanicsburg, PA
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I have been working at Members 1st part-time (More than 3 years)

      Pros

      The people that work here

      Cons

      The increase in the pushing of sales on members

      Advice to Management

      Stop pushing sales on employees

    6. "Family atmosphere"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Approves of CEO

      I worked at Members 1st full-time

      Pros

      Management is concerned about the professional development of every associate. Family atmosphere. Requirement of giving back to the community by participating in Community Events.

      Cons

      Many associates have the desire to be promoted throughout the company with a limited number of jobs for advancement. Can be competitive.

    7. Helpful (1)

      "Bank Teller"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Bank Teller in Pittsburgh, PA
      Current Employee - Bank Teller in Pittsburgh, PA
      Recommends
      Positive Outlook

      I have been working at Members 1st full-time (More than 5 years)

      Pros

      Good starting pay. Friendly environment. Incentive Pay, Yearly Bonus.

      Cons

      Can be fast paced. Micromanaged depending on region. A lot to learn up front if no prior experience.

      Advice to Management

      Well handled and very respective to employees and flexible.

    8. "Ups and downs - IT department"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      Pros

      Easy environment, no one breathing down your back.
      Overpaid
      Low expectations
      Nice equipment
      Bonus
      Friendly coworkers for the most part

      Cons

      HR runs everything
      No training - where it counts
      Tons of gossip
      Some people in IT are under qualified but overpaid
      "Not a bank"
      Management seems to be a little confused as to what is going on.

      Advice to Management

      We don't care that we're not a bank. This is a good organization to work for regardless. We want to feel wanted and trusted, while galas and rallies are nice, thy don't give the warmth that we look for from management. There's a way to strike a balance in investment and return on employees, you need to better locate it or more people are going to leave. We're told we are the heartbeat of this company, but held to unreasonable standards via policy.

    9. Helpful (1)

      "Teller I"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Teller I in Red Lion, PA
      Former Employee - Teller I in Red Lion, PA
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Members 1st part-time (More than a year)

      Pros

      Easy to learn how to be a teller with no background in banking whatsoever.

      Cons

      Having to walk around the store (some are inside Giant grocery) and pitch a sale to random people trying to get accounts. If goals aren't met you get written up.

      Advice to Management

      Stop being greedy with accounts, if someone wants to join they will. Word of mouth sets a great example, being known as the annoying people who nag you while you shop sends an immediate negative message.

    10. "Bank Teller"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      Pros

      Good starting pay. Friendly environment. Incentive Pay, Yearly Bonus.

      Cons

      Can be fast paced. Micromanaged depending on region. A lot to learn up front if no prior experience.

      Advice to Management

      Well handled and very respective to employees and flexible.

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