what customer service should be - Repair Support Technician Metronet Employee Review

5.0
Mar 14, 2018
Recommend
CEO approval
Business Outlook

Pros

Very customer oriented is also concerned with employee moral. Supervisor all the way up the company ladder are approachable and will this listen to any comments concerns or ideas .

Cons

it is what it is . our customers don't call unless there is a problem

Explore other reviews about Metronet

5.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great management. Lots of work to be done. Room for growth. Great training program before starting

Cons

None at all. I love it here

5.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

The culture established at Metronet really resonates with me. Nearly every employee performs their jobs with an ownership mindset. The leadership team for our division does a remarkable job of establishing vision and setting the tone for the department. It is a very demanding environment, but it is also one that makes celebrating success a part of everyday business.

Cons

The only negatives I have encountered are outside of the company's direct responsibilities and are orientated toward the administrative bureaucracy of the municipalities that we have to coordinate work with,

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