Good benefits, not so great experience - Pharmacy Customer Service Representative Moda Health Employee Review

2.0
Mar 10, 2017
Recommend
CEO approval
Business Outlook

Pros

Benefits were good but could've been better considering you're working for a health insurance company. They are very flexible with hours, but only after your 90 days.

Cons

Both locations was a 30-45 minute commute so it's nice for people who live closer to work. When asking for help, this one lead was especially rude more times than when she's not. And sometimes my concern felt brushed on the side. Wasn't aware that it was a call center environment, but I stayed for as long as I could, which was not very long.

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Moda Health Response
9y
Thanks so much for your input. We appreciate your taking the time to provide feedback about your experience at Moda Health. We’re so glad to hear that you were pleased with benefits offered at Moda. When it comes to helping others be better, we believe it's important to walk the talk. We constantly strive to set ourselves apart through excellent service and benefits, including comprehensive health coverage for our employees, 401(k), a transit subsidy program, an Employee Assistance Program and a host of workplace health programs. We are sorry to hear that you did not have the best experience with your lead. At Moda, we believe that we’re never better than when we work together. With that in mind, we strive to grow our company leadership in a way that supports our core values (these include community, integrity and flexibility). While we are confident we have made strides in this area, we are not finished. Our goal is to build a reputation for quality, service and innovation at all levels of the company. We appreciate your sharing your perspective, because employee feedback like this helps us advance our mission to be better, every day. Thanks again!

Explore other reviews about Moda Health

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Stable company and management with low turnover and very good work life balance. Pay is not too bad, but primarily the good parts of Moda are about the stability. Part of the reason Moda is stable is because you can move around the colony and get promoted. There are people who have worked here for decades. This is a company that retains its people.

Cons

The pay isn’t as high as companies that tend to be less stable. For me the trade off is good, as my sanity is preserved.

5.0
May 27, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

work life balance, stable environment, pay is decent for skilled roles

Cons

a better 401k plan would be good with quicker vesting

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