Difficult Place to Succeed - Customer Care Support Modula Employee Review

3.0
Jun 17, 2021
Recommend
CEO approval
Business Outlook

Pros

Benefits, good pay, vacation time

Cons

Large amount of quality control issues, lack of direction, hard to advance

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Modula Response
2y
Modula values all of our employees experiences. Thank you for taking the time to share yours. Since your initial comment, Modula has focused on creating an innovative approach to our quality program and solving the quality issues on the production floors, even before they happen. We recently added a Quality Engineer and will continue to grow our Quality processes and procedures. Our service and quality team work hard every day to be proactive in continuing to resolve quality issues and ensuring we have best practices in place. Another initiative that we have focused on is promoting and/or supporting many employees with departmental moves within the organization. These moves have successfully led to employee upskilling and retention, along with an opportunity to grow from within. Modula believes in having the right people in the right seat, in order to promote success for each employee. In the past year, Modula has also invested in and has embraced an employee driven culture initiative which has fostered unity within Modula, and has strengthened communication on all levels. Thank you again for sharing your experience, and we hope you have seen improvements in these areas!

Explore other reviews about Modula

5.0
Feb 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The people around you make the experience great. Traveling to meet clients, if you like that. Lot of work but not too much, so good work life balance.

Cons

The work isn't as fulfilling as it can be

4.0
Oct 24, 2024
Recommend
CEO approval
Business Outlook

Pros

As a new hire at Modula, I am excited to share my experience so far! From my very first day, I felt welcomed and valued as part of the team. The onboarding process was smooth, and everyone took the time to ensure I was comfortable and informed. What I appreciate most is the company’s commitment to growth and collaboration. I've already had opportunities to contribute my ideas and learn from my experienced colleagues. The culture here fosters creativity and encourages employees to think outside the box, making it an ideal environment for anyone looking to thrive. The leadership team is approachable and genuinely cares about employee well-being. This has made a significant impact on my experience, and I feel supported in my professional development. If you’re considering a career at Modula, I highly recommend it! It’s a place where you can grow, innovate, and make a real difference.

Cons

While the onboarding process was smooth, there’s still a learning curve as I familiarize myself with the company’s specific tools and processes. However, I view this as a temporary challenge that comes with any new role.

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