Unrealistic caseload for coaches - stay away for the sake of your mental health - cohort coach Multiverse Employee Review

Hi, Thank you for sharing your honest feedback. I’m glad you’ve found a supportive community with your fellow coaches, a great line manager, and that you value our flexibility and approach to compensation However, reading about your workload and the pressure you’re feeling is really tough. Stepping out of onboarding into a client-facing role with a heavy caseload is a massive challenge. We don’t expect you to be an all-knowing expert from day one - let your manager know the questions you’re hearing, so we can support you with finding the answers To help with the plate-spinning, we’re hyper-focused on tech upgrades and automations (like Sidekick, our AI Copilot) to reduce manual admin and give our coaches time back, and we’ve just had our biggest quarters for coach hiring ever to expand capacity. In the meantime, please prioritise your health. All employees have access to Spill, our mental health platform, alongside our employee wellbeing benefits. I particularly want to address your point about feeling forced to "beg" learners to stay. That is absolutely not what we want. One of our core operating principles is to Solve for customer value. We put our customers first, meaning apprentices should only be on a programme because they and their employers are getting real value from it - not for our own sake. Please flag these specific retention pressures to management or leadership so we can address it. You mentioned staying for the money but considering leaving. I’d love the chance to change your mind. My door is always open if you want to talk. Paige - SVP People Talent