Still impacted by lack of accountability at harm caused by the organisation to me during my employment - Childline Supervisor NSPCC Employee Review

1.0
Mar 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting job Opportunities to progress from volunteer to employed role.

Cons

I regularly have dreams where I’m either crying and distressed because I’m leaving as there was no occupational or any support when I had a work related break down due to burn out or where I’m returning and confused about being asked to return. There’s been a loss of earnings as a result of what happened and I’ve lost out on around £10’000each year since leaving in earnings since as well due to the damage to my career path which I’m still trying to get back on track with. A job I dreamed about after being a volunteer turned into a nightmare because of bad management and it’s still unresolved as a result of a lack of accountability from management that provides ‘counselling’ and mental heath support. This almost destroyed me and set me back but they got away with it, without an apology.

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NSPCC Response
1mo
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that elements of your time with us felt difficult. It’s important to us that staff feel supported, listened to, and able to raise concerns safely. We are continually working to strengthen how we support our people, including supervision, reflective practice, training, and opportunities to share feedback and we recognise there is always more to do. Feedback such as this is taken seriously and helps us to reflect on what is working well and where we need to improve. While we can’t respond to individual circumstances in detail here, we would always encourage current or former colleagues to share feedback directly where possible, so it can be explored and learned from more fully. Thank you again for sharing your perspective. We wish you all the best for the future. Shaun Friel Childline Director

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NSPCC Response
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Thank you very much for your views. We very much welcome your feedback and will take on board your constructive criticism.
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