Two roles at the same time - Customer Service Advisor NTB Employee Review

1.0
Oct 1, 2020
Recommend
CEO approval
Business Outlook

Pros

The responsibilities are just too much for me. I can't do two roles at the same time.

Cons

The job position is misleading as they hire you to be a sales associate. You'll be doing two roles in one. Customer service and you have to do some selling at the same time. You are pressured to be able to sell and give a good customer service experience to everyone that comes in.

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5.0
May 13, 2025
Recommend
CEO approval
Business Outlook

Pros

NTB is a well organized machine

Cons

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1.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Free toilet paper in the bathroom

Cons

Low pay, overworked management, under valued, pushy tactics to sell, long hours, unpaid breaks, no real room for advancement, incompetent higher up management, big disconnect between customers and company, unrealistic standards, unrewarding bonuses and rewards, toxic work environments, unresponsive and unreliable HR, unreliable operating system, favoritism.

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