Interesting work, but pay is below market for Chicago - Customer Success Narrative Science Employee Review

Thanks for leaving feedback on your experience at Narrative Science. Based on our compensation research and benchmarking, we believe our salaries are in line with the market for tech companies of our size in Chicago (as well as Seattle and New York where we have small offices). That being said, we are continuously refreshing this data to ensure we remain competitive. Your feedback is a good reminder that we need to keep this top of mind. From a diversity perspective, we have not seen a dramatic change in the demographic breakdown of our employee or board population in the last 1.5 years but we have taken action in a number of ways to ensure that we have a diverse, equitable and inclusive environment at Narrative Science. We’ve done this through educating our team on a variety of DEI related topics (such as unconscious bias, gender identity + pronouns, allyship) and engaging in community outreach and activities (by attending DEI events and building partnerships with organizations that increase awareness of opportunities in tech for underrepresented minorities). In addition, we’ve taken a hard look at our recruiting and general people practices and made adjustments to eliminate bias. It often takes time to see tangible results from this work but we are proud of what we’ve achieved to date and will continue to focus on action that will make us better. Lastly, we continue to work on communication and are constantly trying new methods of communication to ensure that everyone has the information they need, through the appropriate channels.