Pros
Good information to learn A few great staff members Location Relaxed dress code Christmas bonuses and perks
Cons
Management is poor - micromanagement, not acknowledging anything you do well and only finding fault in everything you do and telling you to take on more when you are doing the work of multiple employees but not getting paid to do the job of two people because they are so short staffed Pulling you into their office to pass off tasks they don’t want to do so that you can do them instead and expecting it to be done ASAP and then asking why you haven’t followed up on any specific ticket when they know that you had other tasks to do assigned by them Constantly being watched whether it be them walking by to eavesdrop and peek on what you’re doing or checking the cameras constantly and making sure they are cc’d on every single email to monitor everything you say, listening to all of your phone conversations Saying it’s 8-5 but wanting you to stay late Being on call all the time because they don’t have many people in the on call rotation - expected to work through the night on call and still come in early in the morning Constant meetings that are unproductive You aren’t able to offer suggestions without the management telling you that they feel attacked Constant walking on eggshells as the owners specifically Jerry is so condescending, don’t let his salesperson demeanor fool you. Very clicky - if you aren’t the core family or management team you are the bottom of the totem pole. They pretend to care about their employees but when it comes to annual reviews, which are normally late, you have to fight tooth and nail for a raise. When they say you are on a path for a position but are actually in the position they always say you are in training still even if you have been in the position for years. It’s a call center, but they don’t want to call it a call center They don’t really train you