The culture is toxic. Leadership tends to hide behind 'we're small' or 'we are helping millions of babies' to turn a blind eye on blatant abuse. Leadership is like a pack of wolves feeding off each other’s insecurities and incompetence.
Comments such as ‘it’s better when we hire people we know’ have been made on many occasions at meetings and leadership doesn't bat an eye, including C-level execs. But somehow they expect staff to confide in them and believe that they will help if an issue arises.
Leadership doesn't see that silence = complicity, which only leads to (more) abuse. Instead of tackling issues, leadership will manipulate subordinates into thinking they’re the problem.
CTO bad-mouths everyone: employees who've left ‘ were not very good' he says. CTO also makes passive/aggressive comments about how field staff is not tech savvy, but will be very quick to bury incidents involving his ‘friends’ snapping at clients.
There are huge double standards as to how people are treated based on their relationship to senior staff.
On the surface, NL looks like one big happy family, but there is a lot of unhealthy competition. Leadership diffuses situations by ganging up against a scapegoat they blame for everything, just so they don't have to take action.
Leadership organizes conflict resolution workshops that don’t address the real issues and make everyone even more frustrated. Lower star reviews reflect management’s default response to issues: ‘we’re working on doing better.’
Leadership wants to hire the best candidates despite no career growth and wages no one can live on in LA, but is perfectly okay with hiring and keeping incompetent or lazy people when they are friends.
NL's response to allegations of racial bias is 'we employ people of color, we don't have a racial problem.' There is no empathy, they shut it down without even considering if it might be true.