Change isn’t always good - Customer Service Novuna Employee Review

3.0
Nov 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Fast moving. Nice office. Progression available.

Cons

Decision making of Senior Management changes constantly creating duplication by multiple people and arbitrary requests. Churn of people is vast. Growth requires new mindsets - Strategy vs. Tactical.

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Novuna Response
6mo
Hello, Thank you for taking time to leave your review - we appreciate all feedback we receive. We hope you had to opportunity to raise some of your concerns in your exit interview but if you'd like to share anything else, we encourage you to reach out to a member of HR team. Novuna HR Team

Explore other reviews about Novuna

5.0
Oct 21, 2021
Recommend
CEO approval
Business Outlook

Pros

Got exposure across many business functions, given generous latitude to grow and expand.

Cons

No major cons come to mind.

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Novuna Response
4y
Thanks for your feedback, and also for your service! Best of luck in your next steps. HCUK HR Team
5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Novuna is a great place to work for a lot of reasons. If you’ve got the motivation to learn new skills and are willing to put the effort in, there’s definitely a clear path to progress your career. Everyone learns at their own pace, which is really respected here. Projects can be demanding at times, but there’s a strong support network in place. You can openly say “I’m not sure” and get the help you need without feeling judged, no matter how many questions you ask. It’s a large company with multiple business areas, so if you’re interested in exploring something new, you can have open and honest conversations with your line manager about moving into different parts of the business. There’s also a lot of training available, both in terms of time and materials. You might not get through everything during your working day, but depending on your development plan, you can use that as a springboard to keep learning in your own time (although that might not suit everyone). One thing I really value is how easy it is to communicate with people at all levels of the business. It creates a genuinely open and honest working environment.

Cons

I can't think of any

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