Could be better - Tech Agent OSTCS Employee Review

3.0
Jun 18, 2014
Recommend
CEO approval
Business Outlook

Pros

If you're the type of person that doesn't like to move around too much then you'll love this job because you're literally sitting in a chair for 8 hours. It's also good tech experience for those of you in computer related fields.

Cons

Policies change on a weekly basis. If you're not an adaptable person this is definitely not the job for you, not to mention for the workload that is expected of you minimum wage seems highly unreasonable. You are expected to meet quotas outlines by management. Whether or not that amount of work is available does not seem to be of much concern to them. The cases we receive are outsourced by Advanced Tech Support, so if on a slow day we don't receive a lot of work we are still held accountable.

Explore other reviews about OSTCS

5.0
Feb 7, 2013
Recommend
CEO approval
Business Outlook

Pros

if ure good at what u do, and you ask questions, and u do it quickly, and can multi task and talk on the phone and work at the same time, and have good people skills, and real tech experience and background, you can actually make decent money here. management and coworkers are very helpful with problems and collaborating, pay scale is broken down quite well despite other people's reviews, good scheduling if u request time in advance, kitchen has free tea/coffee/2 fridges/hot water/filtered water, parking is great, the view from the building is nice, air conditioning/heat is well, work space is sufficient, and they are good at firing people who are stupid and lazy and rude.

Cons

bathrooms are gross, health coverage is nice but it's HMO which is gross.

3.0
Oct 17, 2023
Recommend
CEO approval
Business Outlook

Pros

Great environment with good friends to work with and for.

Cons

Unfortunately pay was not meeting needs

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