It would be a better place to work if they didn't force phone tech support people to sell products. - Phone Tech Support and Required Sales Optimum Employee Review

3.0
Jul 2, 2016
Recommend
CEO approval
Business Outlook

Pros

Decent money. Great Insurance Benefits.Decent commissions (if you can sell more products to people who are on the phone cursing you out because their current services aren't working. Then they laugh hysterically at you for trying to offer to them.) But hey, if you can sell that, this is the job for you !

Cons

Hours, Schedule and supervisor are constantly. Mandatory Overtime. All calls recorded and graded by a computer on if you said the right things and said them correctly.

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5.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

flexible, fast-past, challenging but fun projects

Cons

frequent organizational and structural changes, including layoffs

1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Working from home is a nice perk

Cons

Everything if i could give a 0 i would, the company cuts commission in half due to their billions of dollars debt and they make it the employees problem, treat the employees like trash, you get yelled at by your supervisor like they own you, you get treated like a slave, when you do good you're the best thing that's ever happened to them but when you're struggling which btw is their own fault, you are the worst thing that has ever happened, the company purposefully sends calls to departments they don't belong so they mess with your numbers, employees from departments overseas make the customer's life so impossible that good employees get treated like garbage by customers too, you can't win like EVERRR, you get hawked even by the higher ups like CEO level people on your calls when you're just a regular employee, they keep letting people go left and right, if you do bad you're gone but if you also do too good you're also gone, nobody is safe and you're told that constantly on a daily basis.

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