Does Optimum pay their employees well?

According to anonymously submitted Glassdoor reviews, Optimum employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Optimum. This rating has decreased by 11% over the last 12 months.

How satisfied are employees working at Optimum?

44% of Optimum employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Optimum 3.0 out of 5 for work life balance, 2.7 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Optimum?

Direct Sales Representative (18) , Customer Service Representative (16) , Retention Specialist (11) , Sales Representative (11) , Tech Support Representative (11) , Director (9) , Retail Sales Associate (9) , Sales (8) , Customer Service Representative (CSR) (7) , Account Executive (6) , Dispatcher (6) , Tech Support (6) , Broadband Technician (5) , Residential Account Executive (5) , Technician (5)

What are the pros of working at Optimum according to real employee reviews?

"Good benefits and enjoy working with my customers" ((in 68 reviews)); "Great people and gets fun" ((in 28 reviews)); "Coworkers are great." ((in 11 reviews)); "Good Work Life Balance very flexible" ((in 8 reviews)); "Work experience is great for learning new things in life, if you can master this crazy work environment, then you can master most anything." ((in 7 reviews))

What are the cons of working at Optimum according to real employee reviews?

"Poor management" ((in 39 reviews)); "long hours and un real expectations" ((in 12 reviews)); "the training for anyone with no tech experience is horrible" ((in 11 reviews)); "the way that upper management treats you, the supervisors are great, but the corp people just see numbers, when you are on a call center floor interacting with people telling them stuff they don't want to hear they are unhappy, and when suddenlink is refusing to fix an ongoing issue in an area they don't want to refer suddenlink to friends and family." ((in 10 reviews)); "Never technically off, always on call as a supervisor you are expected to always be available unless your out of the country." ((in 10 reviews))

What are employees saying about Optimum layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Optimum layoffs and their outlook for job security at Optimum in 2026.

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Optimum

Optimum reviews

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2.9

44% would recommend to a friend

(515 total reviews)

Dennis Mathew

50% approve of CEO

32% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.3

Compensation and benefits

3.0

Work/Life balance

2.7

Culture & values

2.7

Career opportunities

2.4

Senior management

Optimum has an employee rating of 2.9 out of 5 stars, based on 515 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Optimum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

515 reviews

2.0

May 31, 2026

Flexible work-life balance hindered by poor VP management

Portfolio manager

Recommend

CEO approval

Business Outlook

Pros

Good Work Life Balance very flexible

Cons

Horrible Management at the VP levels , only work to please their bosses

1.0

May 21, 2026

Great perks but poor leadership communication and compassion

Business operations coordinator

Recommend

CEO approval

Business Outlook

Pros

Great Perks! Insurance, and a paycheck!

Cons

Leadership communication and leadership compassion is vastly lacking. The company "community" is entirely for show, they don't actually have any concern for anyone "below" them.

4.0

May 20, 2026

Benefits and solid pay structure

Sales

Recommend

CEO approval

Business Outlook

Pros

Good benefits, solid pay, and good management.

Cons

constantly changing offers, lack of information in work directory.

Viewing 1 - 3 of 515 Reviews

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Integrated Communications Manager

Software Development Engineer II

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Reviews by job title

Flexible work-life balance hindered by poor VP management

Great perks but poor leadership communication and compassion

Benefits and solid pay structure

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